Returns & Refunds policy

Tiobu – A Duckcart Services LLP Product

At Tiobu, we are committed to enabling seamless collaborations between brands and creators. As a marketplace platform, we facilitate connections but do not directly control the content creation process. Please read our return policy carefully before making a purchase or collaboration.

No Return Policy

All purchases and payments made through Tiobu are non-refundable and non-returnable. Once a transaction is completed, it is considered final. We encourage brands to thoroughly review creator profiles, portfolios, and terms before initiating a collaboration.

Exception – Non-Delivery by Creator

In the rare event that a creator fails to deliver the agreed-upon video content, Tiobu will review the case and initiate a refund to the brand, only under the following conditions:

• The creator has not submitted any video or content related to the collaboration.

• The brand reports the issue to Tiobu with valid evidence and within the collaboration timeframe.

• Tiobu’s internal investigation confirms non-delivery.

If eligible, the brand's payment will be refunded within 60 to 90 days from the date of confirmation of non-delivery.

Important Notes

• Delays or dissatisfaction with the quality of the content do not qualify for a return or refund.

• Refunds are processed only if Tiobu verifies that no deliverable was made by the creator.

• All disputes and claims must be raised via our official support channel: [Insert Email/Support Portal].

We appreciate your understanding and cooperation in making Tiobu a trusted platform for brand-creator partnerships.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@tiobu.com